Pendant Lighting Fixtures

Pendant Lighting Fixtures

At Canco, we sell premium designer lighting including pendants, table & desk lamps, floor lamps, wall & ceiling lights and outdoor light,Whether you are looking to style your lounge, kitchen, bath, you can find them in our website.

Here are some questions which our customer often ask us, we list them here, they will help you to know more about us.

Q1.     Can we buy some samples before mass order?

Yes, for customer we first get in touch, we can accept 1-2pcs as samples, for you to test before order.

Q2.     How can we guarantee quality after receive goods?

For most of our products, we offer 2-5 years warranty, from experience in past 5 years, order with problem is less than 0.2%, we have strict quality control system before send goods to you.

Q3.     How many years warranty of your pendant light?

For E27 socket pendant light, we normally supply 3 years warranty, for led pendant light, we supply 2 years warranty.

Q4.     How many days for lead time?

For samples, we only need 7-10 days;

For mass order, we need about 20-25 days to finish goods;

Q5.     What is your package?

We use 5 layers master carton to protect goods, some of them pack with Foam or inner box, we accept OEM package;

Q6.     What cable specification you used?

For Europe , Asia and Australia market, we use standard H03VV-F 2*0.75mm2 wire, make goods comply with Class II requirement;

For USA and South America market, we use standard 2*18AWG wire, make goods comply with Class I requirement;

Q7.     How can we guarantee powder coating or Elec plating quality?

We understand powder coating and Elec plating is no easy to verify, so we only choose big powder coating factory, which raw material comply with CE, ROHS, to make a perfect product.

Q8.      Can we put our logo on inner box or master carton?

Yes, we can accept OEM package.

Q9.      Does your product certificate comply with Europe or USA government requirement?

Yes, For product export to Europe, we have CE, ROHS, ERP, PAHS certificate by TUV; For product export to USA, our components also have UL certicate.

Q10.   Can we visit your factory? Where is it?

Welcome to visit our factory, our factory located in Gu zhen town, Zhong shan City, Guangdong Province, China. When you come to China, contact us, we will arrange pick up you from Hotel or Station.

Q11.  What kinds of Lighting fair you participate?

Normally we go to Hongkong Lighting Fair, Guangzhou International Lighting Exhibition & LED Asia, Dubai Lighting fair;

Q12.   Does your factory has ISO9001 Certificate?

Yes, our facoty has ISO9001 certify.

Q13.   Which seaport you can ship?

We can arrange sea shipment from Zhongshan port, Shenzhen port, Guangzhou port;

Q14.   If receive faulty products, how to solve this problem?

Firstly we would like to say our products will 100% check before shipment, but if really with some faulty products, you take photos for us, we will check and responsible for replacement.

Q15.  What is your payment terms?

For payment under 1000USD, we accept payment via Paypal;

For payment under 20000USD, we require 100% payment before order;

For payment more than 20000USD, we can accept 30% deposit, 70% against copy of BL;

Q16.  How many people in your factory?

In our factory, we have 30 workers; 3 Quality inspectors, 2 Engineers.

Q17.  Are you a trader or Manufacturer?

We are manufacturer in Gu zhen town, Zhong shan city, Guangdong Province, China.

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